eGenome.ai and IAPEN India Host “NutriLens” CME on AI in Nutrition at Taj Lands End
MUMBAI, July 2, 2025 — Leading clinical nutritionists gathered at Taj Lands End, Mumbai for “NutriLens: AI Insights, Real-World Nutrition,” a continuing medical education (CME) event co-hosted by IAPEN India and eGenome.ai. The scientific session focused on advancing nutritional practice through AI-powered biomarker interpretation and personalized patient care.
Educational Focus on AI in Clinical Practice
The CME brought together over 120 clinical nutritionists to explore practical applications of artificial intelligence in nutritional assessment. Sessions covered biochemical parameter interpretation, inflammation management through nutrition, and the integration of advanced biomarker analysis in clinical practice.
Sid Das, Co-Founder of eGenome.ai, opened the educational session with an introduction to AI applications in clinical nutrition: “Traditional medicine treats symptoms. We identify root causes before they create symptoms. Our AI doesn’t just tell you what’s wrong — it shows you exactly why it’s happening and how to fix it at the cellular level.”
Dr. Shivshankar Timmanpyati, President of IAPEN India, followed with keynote remarks: “In 30 years of clinical practice, I’ve never seen technology that can peer this far into a patient’s health future. This technology isn’t just changing nutrition — it’s revolutionizing how we think about disease prevention itself.”
Scientific Session Highlights
The educational program featured presentations by leading clinical nutritionists on:
- Biochemical parameter interpretation beyond standard reference ranges
- Probiotics applications in clinical nutrition practice
- Inflammation management through targeted nutritional interventions
- Root cause analysis using advanced biomarker patterns
- Practical implementation of personalized nutrition protocols
- Clinical Case Studies and Practical Applications
Educational case studies demonstrated how AI-enhanced analysis can identify:
- Hidden insulin resistance patterns in seemingly normal patients
- Cardiovascular risk indicators missed by conventional panels
- Early organ dysfunction markers years before clinical manifestation
- Personalized intervention strategies based on individual biomarker profiles
Dr. Ankita Ghag, Lead Dietician, The Gut Lab noted: “This isn’t incremental improvement — it’s a paradigm shift. AI revolution in healthcare is proving that the future of medicine is prediction and prevention, not reaction and treatment.”
Advancing Clinical Nutrition Practice
The session emphasized practical implementation of advanced nutritional assessment tools in clinical settings. Presentations covered how AI can create individualized nutrition protocols, targeted supplement recommendations, and lifestyle modifications based on comprehensive biomarker analysis.
Following the scientific presentations, Subodh Yadav, CEO and Co-Founder of eGenome.ai, concluded: “We’re not just analysing health data — we’re predicting your health future. Our AI has identified biomarker combinations that established medical literature has not identified or reported.”
Professional Development and Future Directions
The CME provided clinical nutritionists with updated knowledge on interpreting complex biomarker patterns, implementing precision nutrition strategies, and utilizing AI tools to enhance patient outcomes. The educational session concluded with interactive discussions on implementing these technologies in diverse clinical settings and advancing the field of personalized nutrition through evidence-based AI applications.
Yamaha Motor India Group Recognized as a Great Place To Work
Yamaha Motor India Group Recognized as a Great Place To Work®; Celebrating 40 Years of Empowering People & Building a Thriving Workplace Culture
Chennai, July 2, 2025: Yamaha Motor India is proud to announce that it has been awarded the prestigious Great Place To Work® Certification™ for the year 2025-2026. This recognition reflects the organization’s continued efforts to foster a positive, inclusive, and high trust work environment across the Yamaha Motor India Group of Companies.
This milestone comes at a special time as Yamaha celebrates 40 years in India. Over the past four decades, Yamaha has not only built a strong presence in the two-wheeler market but has also nurtured a workplace where people feel empowered, respected, and inspired. India has emerged as a strategic hub for Yamaha’s global operations – spanning technology, manufacturing, R&D, innovation, and talent development. At the heart of this growth story lies a diverse and inclusive environment that enables employees to thrive and contribute meaningfully.
The certification is based entirely on employee feedback and a comprehensive culture audit that assesses key dimensions like trust, respect, fairness, pride, and camaraderie. These results stand as a testament to Yamaha Motor India Group’s ongoing commitment to creating a workplace where positivity, inclusivity, and trust thrive—empowering employees and driving excellence at every level.
Speaking on the achievement Mr. Atsushi Nagashima, Director, Yamaha Motor India said, “Yamaha is a Kando Creating Company – our mission is to deliver exceptional value and excitement, not just to customers and partners, but also to our employees. This certification reiterates our belief that a motivated and valued workforce is the foundation of sustainable success. We are deeply thankful to our employees for their trust, feedback, and commitment. We will continue to invest in a culture where everyone grows together, driven by shared purpose and mutual respect.”
As Yamaha marks 40 years in India, this recognition holds special significance. It is a celebration of every individual who has shaped Yamaha’s journey — past and present. Whether on the road or within the workplace, Yamaha remains committed to creating meaningful experiences, empowering its people, and moving forward together. The Great Place To Work® Certification™ also reinforces Yamaha’s position as an employer of choice — helping attract, engage, and retain the right talent while continuing to build a high-performance culture for the future.
Mahanagar Gas Limited now accepts PNG meter reading via WhatsApp
02 July 2025, Mumbai: Mahanagar Gas Limited, one of the largest City Gas Distribution companies in India, makes gas billing convenient by introducing a more user-friendly option of PNG meter reading submission through WhatsApp in an effort to simplify consumer engagement.
Domestic customers can now send a photograph of their PNG meter showing ‘meter reading (8 digits) and meter number’ against request received from MGL’s official WhatsApp account to ensure timely and accurate billing
In addition to WhatsApp, customers can continue to submit their meter reading through multiple digital and traditional platforms:
MGL Connect App – Uploading meter photograph on the app
SMS SPACE <5 digits (in black)> to 9223555557
Email at support@mahanagargas.com with the meter photograph & reading
Website – Login to www.mahanagargas.com and enter their meter reading
Customer Care – Call on (022) 6867 4500 / (022) 6156 4500
Customers are requested to register their mobile number & email ID against their BP/CA no. by calling customer care on (022) 6867 4500/ (022) 6156 4500 to help us serve them better through our digital initiatives.
Customers are advised to verify the presence of blue tick badge on MGL’s official WhatsApp account before sharing any details.
The initiative is a part of MGL’s ongoing efforts to make clean energy and processes accessible and convenient to the customers.
India Health 2025 Returns with Renewed Vigour to Accelerate India’s Healthcare Transformation
New Delhi, July 2, 2025: Building on the momentum of a successful debut, Informa Markets in India is all set to host the second edition of the India Health Exhibition from July 11 to 13, 2025, at Bharat Mandapam, New Delhi. Positioned at the forefront of healthcare innovation and collaboration, India Health 2025 will bring together key players from across the healthcare value chain in a format designed to maximize networking, business exchange, and knowledge sharing.
The event, which emerged from the globally acclaimed legacy of WHX- Dubai (formerly Arab Health), is rapidly cementing its place as India’s premier healthcare exhibition and conference platform. With India’s healthcare sector poised to reach Rs 18.5 Bn by FY 2027, the show’s timing aligns perfectly with the industry’s urgent demand for inclusive, tech-driven, and scalable healthcare solutions.
Speaking ahead of the event, Mr. Yogesh Mudras, Managing Director, Informa Markets in India, remarked, ” The vision behind the India Health Exhibition has always been to create a meaningful space where India’s healthcare leaders, innovators, and policymakers can collaborate and co-create the future. In 2025, we are elevating that experience with new features, richer content, and stronger partnerships. India’s healthcare industry is expected to reach $638 billion by 2030, driven by rising demand, digital adoption, and strong policy reforms. The MedTech sector alone is projected to hit $50 billion, backed by PLI schemes and increased R&D.
India Health, geo-located from WHX-Dubai, is a timely response to this growth—bridging international expertise with local ambition. and the time is ripe for a platform that goes beyond showcasing—one that actively shapes dialogue, policy, and real-world impact.”
A Comprehensive Platform for Industry Collaboration
This year’s edition will feature over 300 diverse brands such as Marengo Hospitals, Midmark, Pallakad, Italian Medtech Association, DKS Ortho & Pharmalab with 95% domestic and 5% international representation. The exhibitor categories span the full spectrum of healthcare—including medical equipment and devices, diagnostics, orthopaedics, IT systems, infrastructure, and wellness solutions.
Visitors expected to exceed 8,000 professionals will include biomedical engineers, radiologists, pathologists, hospital procurement heads, clinicians, R&D professionals, and medical technology regulators. As part of its mission to democratize access and learning, the India Health Exhibition 2025 will continue to offer expansive show floor featuring innovations, product launches, and an integrated Start-Up and Medical Laboratory Pavilion.
Deep-Dive into Knowledge and Innovation
The event will also feature two different streams of robust knowledge platforms. The specially curated Global Medtech Connect, taking place on July 11 and 12 will feature over 25+ speakers and 100 delegates with subjects such as ‘Navigating Geopolitical Storms: How Indian MedTech Leaders Are Adapting to U.S. Tariff Pressures’; ‘The Role of QMS for MedTech Organizations in India: ISO 13485 and Indian MDR Alignment’; ‘Cultivating a Culture of Excellence in Medical Device Manufacturing and Strengthening India’s Medical Device Regulatory System through IMDRF Membership’; and ‘Refurbished Medical Devices: Unlocking Potential Through Regulatory Clarity and Ensuring Patient Safety’, among others.
Parallelly, the show will host over 50+ speakers tackling some of the most critical topics shaping the future of healthcare. From AI-powered diagnostics, preventive genetics, and digital transformation to sustainable practices and entrepreneurial innovation, the themes reflect the evolving priorities of the healthcare ecosystem.
A new addition this year is the B2B Matchmaking App, designed to create structured engagement between buyers and sellers and boost meaningful business interactions. The show will also host dedicated pavilions that spotlight emerging healthcare start-ups and SMEs, furthering the industry’s innovation pipeline.
Supporting Industry Growth Amid Policy and Market Shifts
As the healthcare sector navigates economic expansion and policy evolution, India Health 2025 provides a timely platform to respond to industry shifts. The Indian medical tourism market alone is projected to grow from USD 2.89 billion in 2020 to USD 13.42 billion by 2026, while rapid investment in hospital infrastructure, digital tools, and healthcare innovation continues to redefine delivery models. In a fast-moving and competitive exhibition landscape, India Health stands apart by combining deep industry engagement, practical business tools, and strong regional and domestic outreach with the legacy of a coveted international brand.
The India Health Exhibition 2025 is supported by industry bodies such as AIMED, ADMI, AHPI, EPCMD, and MTAI, ensuring it remains aligned with both sectoral priorities and the country’s broader goals under the ‘Make in India’ and ‘Digital Health Mission’ agendas.
Mumbai Property Registrations in H1 2025 Hit Decade-High
Mumbai registered 11,586 property transactions in June 2025, marking a marginal 1% dip compared to 11,673 units in June 2024, according to data from the Department of Registrations and Stamps (IGR), Maharashtra. Despite the slight decline in volume, registration revenue rose by 2% year-on-year to ₹1,031 crore.
The first half of 2025 (January–June) recorded 75,982 property registrations — a 5% increase over the same period last year — generating ₹6,727 crore in revenue, up 15% YoY. Both figures represent the strongest half-yearly performance since 2013, as per Knight Frank India analysis.
June 2025 also witnessed a notable uptick in demand for high-value homes. Properties priced above ₹5 crore accounted for 6% of total registrations, up from 5% a year ago. In contrast, the ₹1–5 crore segment saw a decline in its share, the Knight Frank analysis showed.
Geographically, Mumbai’s residential momentum remained anchored in the Western and Central Suburbs, which together contributed 88% of total registrations, up from 86% last year. The Western Suburbs led with a 57% share, followed by 31% from the Central Suburbs. Meanwhile, South Mumbai’s share declined to 6%, indicating subdued activity in the city’s prime locales.
Experts suggest that Mumbai’s residential market continues to be driven by end-user demand, rising income levels, and a growing appetite for lifestyle upgrades, particularly in well-connected and amenity-rich suburban hubs.
Mr. Prashant Sharma, President, NAREDCO Maharashtra
“Mumbai’s performance in the first half of 2025 clearly reflects the market’s resilience and the underlying strength of real estate demand. Despite a marginal year-on-year dip in June registrations, the 5% growth in H1 volumes and a notable 15% rise in revenue collection highlight both sustained end-user interest and movement in higher-ticket-size segments. The preference for Western and Central suburbs reiterates the role of infrastructure-led development and better connectivity in driving homebuyer sentiment. Going forward, continued policy support and timely project completions will be crucial to maintain this momentum.”Mr. Nishant Deshmukh, Founder and Managing Partner, Sugee Group
“The Mumbai market has once again demonstrated its robustness, with the first half of 2025 registering the strongest performance in over a decade. The increased revenue and volume growth are positive indicators of sustained buyer confidence. The slight moderation in June is a healthy sign of market stability and reflects typical seasonal trends. What’s particularly encouraging is the increasing activity in high-value transactions, which bodes well for luxury and premium housing segments, especially in emerging growth corridors.”Mr. Nihar Thakkar, Founder, The Mandate House Private Ltd.
“The latest data underlines how Mumbai’s real estate market is evolving into a more mature and segmented ecosystem. The rise in high-ticket registrations signals wealth creation and a strong appetite for aspirational living. While the mid-market segment has seen a slight dip, it still holds immense potential, especially with the right mix of government incentives and product innovation. The dominance of the Western and Central Suburbs reflects a continued shift in demand hubs, driven by lifestyle preferences and connectivity enhancements.”Ms. Shraddha Kedia-Agarwal, Director, Transcon Developers
“The real estate landscape in Mumbai is witnessing a shift towards more premium housing, as seen from the growing share of registrations in the ₹5 crore-plus category. This indicates a maturing market where buyers are prioritising lifestyle, amenities, and future-ready infrastructure. The increased traction in the Western Suburbs aligns with this trend, as these locations offer a strong mix of quality developments and urban convenience. Despite economic headwinds, the market has displayed a remarkable ability to adapt, evolve, and grow.”
Odisha Startup’s Cutting-Edge Drone Tech Powers Indian Army’s Rescue in Sikkim Landslide
Bhubaneswar: An Odisha-based deep tech startup has emerged as a crucial player in India’s disaster response landscape, with its drone technology proving life-saving during the recent landslides in Lachen, Sikkim. The successful deployment has not only highlighted the Indian Army’s increasing reliance on indigenous solutions but also showcased Odisha’s growing footprint in the country’s innovation ecosystem.
On 1 June 2025, massive monsoon-triggered landslides struck Lachen, about 123 km from Gangtok, claiming the lives of three soldiers and leaving six others missing. In a bold and agile move, the Indian Army turned to BonV Aero, a startup with roots in Odisha, for rapid search and recovery under the treacherous conditions.
Unlike conventional high-altitude landslide rescues that depend heavily on SDRF teams, sniffer dogs, manual digging, and ground-based GPR equipment, this operation marked a significant shift. BonV Aero’s Ground Penetrating Radar (GPR) drone flew over the debris, using cutting-edge sensors to detect buried anomalies without disturbing the unstable terrain.
Within 24 hours of the disaster, the Indian Army integrated the startup’s drone into the rescue mission. The UAV’s data pinpointed two critical locations—at depths of 0.76 m and 0.015 m—where excavation later confirmed human remains.
“The Indian Army’s swift adoption of our technology speaks volumes about the growing confidence in homegrown solutions,” said Satyabarata Satapathy, CEO of BonV Aero. “As an Odisha-based startup, we are proud that our innovation could make a difference where it mattered most.”
BonV Aero’s breakthrough technology offers a game-changing advantage in disaster-prone, hard-to-access Himalayan regions. Traditional rescue techniques often falter in such conditions due to weather, snow, waterlogged debris, and unstable rocks. The GPR drone, however, scanned these hazardous zones safely, mapping real-time subsurface data that guided ground teams with surgical precision.
“What sets this drone apart is its ability to ‘see’ beneath the surface while keeping rescue teams out of harm’s way,” said Abinash Sahoo, Chief Technology Officer, BonV Aero.
“This technology can redefine how India responds to landslides and similar disasters.” The Lachen mission stands as a proud moment for Odisha’s startup ecosystem, demonstrating how local innovation can play a critical role in national emergencies. As India accelerates its push towards self-reliance in defence and disaster management, success stories like BonV Aero’s signal that Odisha’s homegrown enterprises are ready to deliver on the frontlines.
Fernandez Hospital Honors Doctors on the occasion of Doctors’ Day 2025
Hyderabad, 2 July 2025: On the occasion of Doctors’ Day, Dr Evita Fernandez, Chairperson and Managing Director of Fernandez Foundation honoured all the doctors fraternity reflecting on the quiet battles doctors fight each day — even as they bring life into the world and joy into families.
Speaking about the occasion Dr Evita said, “For many of us, doctors are superhumans, magicians, healers. For some, they are scapegoats, guardians, and mere strangers. Yes, they heal hearts, mend bodies, and bring life into this world. But behind those masks and white coats stands a human who feels, who experiences fears, loses, and wins. Their hearts ache when their patients cry. They carry the weight of lost lives and the grief they wrap in silence, but still show up to save another the next day and the days after. They are the absent fathers, mothers, partners and daughters, not because they didn’t care, but because they were fighting to keep someone else’s loved one alive.”
“At Fernandez, our doctors hold a special place in our hearts. They are warriors who fight everyday. Holding mothers’ hands, waiting for every newborn’s first cry, and working through the fears of families. Our doctors not just heal, they touch lives with compassion, respect, and skill. All they ask in return is your trust, your understanding, and a little kindness.” added Dr. Evita.
She and the whole team at Fernandez extended heartfelt Happy Doctors’ Day wishes to all the incredible doctors around the world who serve selflessly, care unconditionally, and bring hope into life.
Sattva Group Unveils Water’s Edge II in Goa, Tapping Into Rising Demand for Destination Luxury Living
Bengaluru/Goa, July 1, 2025: Sattva Group, a leading premium residential developer, today launched Water’s Edge II, expanding its successful Goa coastal portfolio in a strategic move that reinforces the company’s confidence in India’s growing luxury coastal market. The second-phase development builds on the success of the original Water’s Edge project, positioning Sattva as a key player in Goa’s evolving high-end residential landscape.
The launch underscores a broader transformation in India’s residential market, where enhanced connectivity and shifting lifestyle aspirations have turned coastal properties into primary residences for a diverse and affluent demographic, including Non-Resident Indians, senior professionals planning retirement, and high-net-worth individuals seeking curated lifestyle experiences.
Infrastructure Convergence Driving Coastal Demand
The rapid growth in Goa’s aviation infrastructure, with the operational Dabolim International Airport and the new Manohar International Airport at Mopa, has significantly enhanced the region’s accessibility. Water’s Edge II, located just 3.5 kilometers from Dabolim, leverages this advantage at a time when remote work enables professionals to operate from any location, including coastal areas.
“The fundamental shift we’re witnessing isn’t just about where affluent Indians choose to live, it’s about how they’re redefining the concept of home itself,” said Karishmah Siingh, President – Sales, Marketing & CRM, Sattva Group. “When world-class infrastructure converges with evolving work patterns, we see the emergence of destination luxury, where primary residences become curated lifestyle experiences.
Water’s Edge II represents our belief that India’s next generation of luxury developments must transcend traditional boundaries between vacation and permanent living.”
Product Strategy Reflects Market Maturation
Water’s Edge II presents a thoughtfully tiered residential offering, reflecting the maturing demands of India’s coastal luxury segment. Designed to accommodate a range of lifestyle preferences, the project includes:
Five 4-BHK villas with private gyms and entertainment spaces
Five 4-BHK villas with private pools and dedicated home offices
A 24-unit boutique apartment building with shared amenities
Each unit is Vastu-compliant and oriented to maximize panoramic sea views. The project represents Sattva’s evolution from urban high-rise development to curated coastal living, delivering the same benchmark of construction excellence and community planning honed across millions of square feet in Bangalore’s premium residential market.
“We evaluate over 40 parameters for every project across locations—from demographics to infrastructure timelines,” Siingh noted. “This research allows us to anticipate buyer needs years ahead. We also future-proof our developments with technology infrastructure that can adapt as the world of technology evolves. At Sattva, meticulous planning is fundamental to creating enduring value.”
Ten Signature Villas Anchor Water’s Edge II
At the heart of the development are ten signature 4-BHK villas, envisioned as private sanctuaries by the sea. These homes are divided into two distinct formats that embody Sattva’s commitment to creating diverse, lifestyle-driven residences.
Villas 1–5 offer understated luxury across three levels, the lower Ground, Ground, and Upper Ground. Ideal for those who value simplicity without compromise, these homes feature sea-facing rooms, private gym rooms, entertainment lounges, ensuite bedrooms,
and expansive decks and balconies that open to coastal views.
Villas 6–10 cater to those seeking a more indulgent experience, with the addition of private swimming pools and dedicated home offices. While the architectural layout mirrors the first set, these villas emphasize grander outdoor connections and seamless
transitions between work, leisure, and living.
Together, these residences form the cornerstone of Water’s Edge II, each a serene canvas of light, air, and ocean rhythm.
Strategic Market Positioning
This expansion is a result of deliberate market strategy, not short-term opportunism. Key factors supporting the launch include:
Aviation infrastructure: Two international airports offering connectivity on par with major metros
Professional migration: A growing number of executives are establishing coastal primary residences
Investment performance: Premium coastal properties showing stronger appreciation trends
Regulatory environment: Streamlined approvals and infrastructure investments enabling long-term growth
Coastal Luxury Becomes Established Asset Class
Sattva’s confidence in launching Water’s Edge II is supported by exceptional market fundamentals. Goa is emerging as one of India’s hottest real estate investment destinations, with residential property prices skyrocketing by 66.3% year-on-year according to Magicbricks. This surge is cementing Goa’s reputation as a go-to destination for vacation homes, retirement properties, and long-term rental investments.
The launch comes at a time when leading developers are increasingly exploring coastal regions as viable alternatives to saturated urban markets. Industry analysts note that infrastructure-led growth in these areas could redefine residential choices for India’s professional class, with ripple effects on workforce movement and regional economic development.
Truflo by Hindware Expands Manufacturing Footprint with Roorkee Plant Inauguration, Commences Trial Production
National– 1st July, 2025 – Truflo by Hindware, the fastest-growing brand in the plastic pipes and fittings segment, today announced the inauguration of its new state-of-the-art manufacturing plant in Roorkee, Uttarakhand. With this development, trial production at the plant is officially underway. As the company’s third plant, this strategic expansion marks a key milestone designed to strengthen Truflo’s long-term growth trajectory and meet India’s rising demand for high-quality plastic piping solutions. The plant was inaugurated by Mr. Sandip Somany, Chairman, Somany Impresa Group, and Mr. Shashvat Somany, Strategy Head, Somany Impresa Group.
Backed by an investment of ~₹170 crore, the new Roorkee plant is built to support an initial production capacity of 12,500 tonnes per annum (TPA). The plant’s strategic location is set to significantly enhance the company’s manufacturing footprint and distribution efficiency across the North and West regions in India. With the opening of this new plant, the company’s total annual production capacity, including the existing Sangareddy plant, will reach 80,500 TPA, strengthening its overall manufacturing capability and operational reach.
The new plant will manufacture a comprehensive range of CPVC, UPVC, and SWR, PVC pipes & fittings and overhead water storage tanks. Beyond its production capabilities, the new facility is also poised to be a contributor to the local economy and will generate up to 200 direct and indirect jobs in the region.
Commenting on the inauguration, Mr. Sandip Somany, Chairman, Somany Impresa Group said, “I am proud to see our vision for expanded capacity progressing with the start of trial production at our Roorkee plant. Achieving this significant expansion within seven years of setting up our first plant in Sangareddy is a testament to our team’s dedication and spirit. This new facility significantly enhances our capacity, reinforcing our commitment to delivering superior quality products and solidifying Truflo’s leadership as the fastest-growing brand in the Indian plastic pipes and fittings market.”
Mr. Rajesh Pajnoo, CEO, Truflo by Hindware Limited added, “The start of trial production at the Roorkee plant marks a significant step in strengthening our manufacturing and distribution capabilities. This strategic expansion will play a key role in deepening our market penetration in North and West India, ensuring that our expansive piping solutions are readily available to meet diverse customer needs.”
Truflo by Hindware’s network of 320+ distributors and 30,000+ dealers ensure widespread product availability nationwide. Complementing this, the company fosters strong market connections and brand recall through strategic engagement with the plumbing community, including training forums and a database of over 100,000 plumbers.
Freshworks Unveils Freshservice Journeys to Simplify Employee Experience
Chennai, India – July 01, 2025 – Freshworks, announced the general availability of Freshservice Journeys, a new AI-assisted capability within its IT and employee service management offering, designed to streamline complex employee processes across functions—driving efficiency, improving cross-functional collaboration, and delivering consistent, personalized employee experience during critical employee events. With Freshservice Journeys, teams across IT, HR, facilities, and other departments can use no-code workflows to build thoughtful employee experiences in key moments that matter such as onboarding, offboarding, promotions, and relocations.
“Complexity is the enemy of efficiency, and our customers count on Freshworks to remove roadblocks in the employee experience with hyper-personalized, seamless, and uncomplicated service,” said Srini Raghavan, Chief Product Officer at Freshworks. “For years, Freshservice has enabled thousands of organizations to apply modern service management principles across individual departments. With the launch of Freshservice Journeys, Freshworks takes that vision further—eliminating the friction that has long hindered cross-departmental collaboration during complex employee transitions. Organizations can now use AI powered automation to deliver consistently positive employee experiences without sacrificing departmental flexibility.”
Organizations often struggle with legacy systems that enforce rigid workflows and siloed operations. This lack of coordination and accountability across departments leads to bottlenecks and costly inefficiencies—especially during high-impact employee experiences like onboarding. For example, when IT, HR, and Facilities aren’t aligned, new hires may arrive on day one without access to essential tools, systems, or even a workspace, eroding first impressions and delaying productivity. Freshservice Journeys was built to solve these common challenges by automating manual tasks, improving interdepartmental coordination, and enhancing visibility throughout the process.
Key benefits of Freshservice Journeys include:
AI-Powered Efficiency: Leverages the power of AI to handle routine tasks like setting up accounts, sending reminders, and summarizing tickets. This means less manual work for your team and faster task completion.
Easy-to-use, intuitive interface: The no-code/low-code interface empowers admins to configure complex workflows effortlessly, or go live even faster using pre-built templates that enable seamless collaboration from HR to IT.
Seamless Cross-Functional Collaboration: Assigns tasks, automates reminders, and provides real-time progress tracking visible across all relevant departments to enhance coordination, improve accountability, and simplify employee transitions.
Flexible to Unique Organizational Needs: Uses conditions and triggers to tailor journey paths to specific employee needs and organizational policies.
Customer-Proven Results
“Freshservice has completely transformed our offboarding process,” said John Batchelor, Vice President of IT Operations at Qualfon. “What used to take days can now be done in hours—with full visibility into task completion, access revocation, and timelines. It’s helped us reduce risk, save time, and deliver a more secure, compliant offboarding experience at scale.”
“Freshservice Journeys is a game-changer for onboarding,” said Tabitha Zokaitis, IT Service Management Analyst at EquiTrust Life Insurance. “It allows our admins to quickly set up customized workflows for different roles, while giving HR real-time visibility into every task. We’re looking forward to further streamlining our processes and saving hours of manual coordination, reducing errors, and ensuring every new hire has a smooth, consistent experience from day one.”
Anantha Ganga, CIO at Coherent, sought to standardize IT service delivery on a single platform. Within just four months, Coherent successfully transitioned all IT workflows to Freshservice. Coherent subsequently expanded its use of Freshservice to support HR needs—such as employee onboarding and offboarding—with plans to expand to facilities and procurement.