A Game-Changer for Fintech”: Industry Leaders React to Govt.’s New Initiative

Attributed to: Mr Deepak Verma, MD and CEO, Findi

We welcome the establishment of the Inter-Ministerial-Industry Committee on Fintech (IMICF) as a significant step toward advancing financial inclusion and strengthening India’s digital financial ecosystem. A well-coordinated policy framework has the potential to drive exponential improvements in digital financial infrastructure, ensuring greater access for underserved communities, particularly in rural areas. Measures that enhance financial literacy and build trust in digital transactions will be instrumental in integrating small business owners, self-employed, farmers and laborers with need of digitizing cash, into India’s digital growth story.

We also look forward to measures that enable BFSI entities to scale efficiently and bring digital empowerment to the cash economy, including streamlined small-ticket digital lending and enhanced support for women entrepreneurs in financial services. Additionally, regulatory advancements such as improved ATM interchange rates, unlocking investments from savings in gold and other assets, and leveraging AI for fraud reduction will be essential in shaping a resilient and inclusive financial ecosystem.

At Findi, we remain committed to collaborating with stakeholders to drive innovation, financial accessibility, and sustainable growth across India’s fintech landscape.

Attributed to: Mr. Dilip Modi, Founder & CEO, Spice Money 

“The establishment of a dedicated fintech panel by the government is a pivotal move that underscores the critical role of fintech in shaping India’s digital economy. As regulatory landscapes evolve, it is imperative to foster a framework that balances innovation with consumer protection. A streamlined regulatory approach will further strengthen last-mile delivery, allowing fintechs to continue driving financial inclusion and digital empowerment at scale.

At Spice Money, we have seen how supportive policies can transform lives. Our network of over 15 lakh Adhikaris/Merchant across Bharat is delivering essential financial services to underserved communities. The fact that senior officials from key departments such as MeitY, DPIIT, the Department of Economic Affairs, and NITI Aayog are coming together highlights the government’s commitment to understanding the views of various industries. This collaborative approach will ensure that the committee identifies challenges, analyzes global best practices, and makes comprehensive recommendations for a robust fintech ecosystem.

For a thriving fintech ecosystem, it is essential to address key issues such as the classification of fintech models, integrating non-bank business correspondents more effectively, and enabling banks to adopt face authentication for cash deposits and withdrawals to enhance financial inclusion. Moreover, ensuring the sustainability of fintechs by addressing challenges like cash flow disruptions often caused by account lockouts will help in fostering long-term growth and resilience.

A well-defined regulatory framework can further accelerate entrepreneurship, enhance financial literacy, and integrate millions of unbanked and underbanked individuals into the formal economy. We also hope that the government will think about enhancing the conditions of the Business Correspondents in India as they are the backbone of providing digital financial inclusion services across Bharat. This will ensure that no one is left behind in India’s financial growth journey, fostering inclusive development and digital empowerment at scale.”

Who Took Home the Trophies? Joy Filmfare Glamour & Style Awards West Bengal 2025 Winners Revealed

Kolkata, 18th March 2025: Filmfare launched its first-ever edition of the Joy Filmfare Glamour & Style Awards West Bengal 2025, celebrating the glamorous and style icons. After 6 successful editions in Mumbai, the journey expanded to Kolkata, paying tribute to West Bengal’s rich fashion and style legacy, that has long shaped India’s style narrative. Held at JW Marriott, Kolkata on March 17th, 2025, the spectacular night brought together the crème de la crème of West Bengal’s style and entertainment industry.

Among the winners, Jeet triumphed with 2 awards – ‘Most Stylish Star (Male)’ and ‘Trailblazer of the Year’, while Rukmini Maitra was named ‘Hotstepper of the Year (Female)’ and Mimi Chakraborty was awarded ‘Trendsetter of the Year’The stunning Subhashree Ganguly won ‘Most Stylish Star (Female)’, and Usha Uthup was bestowed with the Ultimate Diva Singer award. Swastika Mukherjee was awarded as the Women of Style & Substance.

The ever-elegant Raima Sen took home both ‘Most Fashionable Star (Female)’ and ‘Hottest Star of the Year (Female)’. Beloved couple Nusrat Jahan and Yash Dasgupta were honoured as ‘Most Fashionable Star Couple.’ Prosenjit Chatterjee and Rituparna Sengupta won ‘Style Icon (Male)’ and ‘Style Icon (Female)’ respectively. Abir Chatterjee was awarded ‘Man of Style and Substance’, while Parambrata Chatterjee received the title of the ‘Most Fashionable Star (Male)’. Cricketing legend Sourav Ganguly was recognized as ‘Sports Icon’, solidifying the event’s recognition of excellence across industries. The legendary Sharmila Tagore was honoured as ‘Style Icon Down the Years’, a testament to her timeless influence on fashion and cinema and Roopa Ganguly was honoured with ‘The Ultimate Diva – Timeless Beauty’ at Joy Filmfare Glam & Style Awards. Koel Mallick was announced as the ‘Most Glamorous Star (Female).’

Elevating the grandeur of the night, the legendary Usha Uthup delivered an enchanting performance, captivating everyone present. One of the most memorable moments of the night was when Vikram Chatterjee, Mimi Chakroborty, Puja Banerjee, Raj Chakrabarty, Moubani Sorcar, Rituparna Sengupta, Jeet, Subhashree , Tanushree, Nusrat, Yash Dasgupta and Anuj came together on the stage to perform on London Thumakda. Meanwhile, hosts Ushoshi Sengupta and Anuj Char, with their effortless charisma and impeccable stage presence, kept the audience engaged throughout the night.

Reflecting on the debut edition, Mr Rohit Gopakumar, Director of Worldwide Media and CEO of ZENL, BCCL TV and Digital Network, shared, “Joy Filmfare Glamour & Style Awards West Bengal 2025 celebrates the glamorous icons and trailblazers who continue to redefine benchmarks and inspire audiences across West Bengal and all of India. We are grateful to our partners for their unwavering support in making this milestone edition a reality, and we look forward to building a  legacy of celebrating West Bengal’s finest.”

Mr. Jitesh Pillaai, Filmfare, added, “West Bengal’s rich culture and fashion has long shaped India’s style narrative and has had a significant impact on Indian cinema. With the Joy Filmfare Glamour & Style Awards West Bengal 2025, we honour the icons who have effortlessly defined elegance, glamour, and individuality.”

Sunil Agarwal, Co-founder & Chairman, Joy Personal Care, mentioned, “At Joy, we celebrate the essence of natural beauty and individuality across all identities. Our partnership with the Joy Filmfare Glamour & Style Awards West Bengal 2025 reflects this commitment as we honour the trendsetters of who redefine fashion, glamour and talent with their unique style and confidence.”

Poulomi Roy, CMO, JOY Personal Care, shared, “At JOY, we believe beauty is inherent and unique to every individual. Our partnership with the Joy Filmfare Glamour & Style Awards West Bengal 2025 is more than just a celebration of the personalities—it’s a tribute to the region’s rich cultural heritage and the icons who bring its elegance and style to life.”

With Title Partner as Joy Personal CareCo-powered by Manforce, and in association with The House of McDowell’s Soda, the event was a resounding success—an unforgettable night of fashion, glamour, and celebration.

To catch all the updates on Joy Filmfare Glamour & Style Awards West Bengal 2025, log onto on Filmfare.com

List of Winners:

Award Categories For Joy Filmfare Glamour And Style West Bengal 2025 Winners
Emerging Face Of Fashion (Female) Angana Roy
Emerging Face Of Fashion (Male) Sean Banerjee
Hotstepper Of The Year (Male) Arjun Chakraborty
Hotstepper Of The Year (Female) Rukmini Maitra
Woman Of Style And Substance Swastika Mukherjee
Man Of Style And Substance Abir Chatterjee
Fit And Fabulous (Female) Paoli Dam
Fit And Fabulous (Male) Tota Roy Chowdhury
Most Glamorous Youth Icon (Male) Vikram Chatterjee
Most Glamorous Youth Icon (Female) Sauraseni Maitra
Most Stylish Star (Female) Subhashree Ganguly
Most Stylish Star (Male) Jeet
The Ultimate Diva Timeless Beauty Roopa Ganguly
Style Icon Down The Years Sharmila Tagore
Traditional Queen Of The Year Jaya Ahsan
Fashion Risk-Taker Of The Year Monami Ghosh
Style Icon (Male) Prosenjit
Style Icon (Female) Rituparna Sengupta
Red Carpet Look Of The Year (Male) Ankush Hazra
Red Carpet Look Of The Year (Female) Oindrila Sen
Most Glamorous Star (Female) Koel Mallick
Most Glamorous Star (Male) Dev
Most Fashionable Star Couple Nusrat Jahan and Yash Dasgupta
Most Fashionable Star (Male) Parambrata Chatterjee
Most Fashionable Star (Female) Raima Sen
Trendsetter Of The Year Mimi Chakraborty
Sports icon Sourav Ganguly
Most Stylish Director Raj Chakrabarty
Hottest Star of the year (Male) Dev
Hottest Star of the year (Female) Raima Sen
Trailblazer of the year Jeet
Ultimate Diva Singer Usha Uthup

Future-Proofing Security: Trend Micro’s High-Margin, Proactive Strategy

Bengaluru March 18, 2025 – Trend Micro Incorporated (TYO: 4704; TSE: 4704), ranked #1 worldwide in the channel for cybersecurity partners*, is enabling managed service providers (MSPs) and managed security service providers (MSSPs) to provide greater value than ever to customers via the flagship Trend Vision One™ platform. As AI reshapes business operations and accelerates the sophistication of cyber threats, partners are leveraging the platform’s comprehensive capabilities to deliver proactive security outcomes and drive revenue growth.

For more information on Cyber Risk Exposure Management (CREM) in Trend Vision One™, visit: https://www.trendmicro.com/en_in/business/products/cyber-risk-exposure-management.html

Sharda Tickoo, Country Manager for India & SAARC, Trend Micro : “In an era defined by rapid technological change and sophisticated cyber threats, we empower our partners to deliver proactive security and transform risk into revenue. We are committed to providing the tools and resources necessary for MSPs to confidently lead the new era of managed security.”

Trend Vision One™ empowers service providers with unmatched cyber risk exposure management (CREM), security operations, and layered protection, enabling a proactive, risk-informed approach. With AI-driven analytics and seamless multi-tenant management, MSPs can predict and prevent threats more effectively, helping to alleviate the struggle of managing expanding attack surfaces, keeping pace with innovation and attracting skilled security talent.

Trend Vision One™ CREM delivers:

  • Continuous asset risk assessment & prioritized mitigation actions
  • Continuous monitoring & discovery of attack surfaces
  • Cyber risk reduction planning & execution
  • Optimized governance & compliance reporting
  • Real-time risk reporting

 Legato Pioneers Managed Cyber Risk Exposure Management Services

Legato Security, recognized as one of the fastest growing managed solution providers by CRN, has built their business on helping customers safeguard digital assets through detection and response services. By offering CREM services, Legato is helping other MSPs deliver proactive security without requiring extensive in-house expertise.

Tom Boyden, CEO at Legato: “Many organizations struggle to keep pace with evolving threats, making proactive security essential. With Trend’s CREM solution, Legato Security delivers asset discovery, continuous risk monitoring, and predictive analysis to keep customers ahead of threats. Trend’s seamless training enabled us to quickly launch this service, strengthening our competitive edge. By integrating our managed services with the Trend Vision One™ platform, we ensure threats are detected and mitigated before they disrupt operations, helping organizations shift from reactive defense to strategic resilience.”

Harnessing Decades of Cybersecurity Leadership

Trend Vision One™ leverages decades of cybersecurity leadership, industry-leading threat research, and advanced analytics to deliver measurable security improvements. The platform’s robust capabilities enable partners to:

  • Confidently serve their customers with reliable and effective security solutions.
  • Stay ahead of the evolving threat landscape with AI-driven threat prediction and prevention.
  • Efficiently manage and secure diverse customer environments with a single, optimized platform.

Shangri-La Eros New Delhi Presents ‘The Art of Pizza Reinvented’ at Sorrento with Acrobatic Pizza Maestro, Chef Pasqualino Barbasso

Shangri-La Eros New Delhi

Experience the confluence of traditional technique and contemporary flavours with an exclusive five-day pop up.

(New Delhi, March 2025) Shangri-La Eros New Delhi presents a unique culinary experience at Sorrento, its award-winning Italian restaurant, with the renowned Chef Pasqualino Barbasso from Palermo, Italy, for an exclusive five-day showcase from 19 to 23 March 2025.

Bringing two decades of unparalleled expertise with him, Chef Barbasso’s journey from mastering traditional preparation techniques to becoming a global ambassador of Italy’s most loved cuisine culminates in this rare showcase.

Chef Pasqualino is among the most skilful masters of acrobatic pizza-making. In the last 10 years, Pasqualino has travelled around the world offering his stunning performances to enhance the

quality and the good taste of Italian pizza, made according to true Italian traditions. In fact, Pasqualino Barbasso began his career in his family’s Pizzeria, Il Falco Azzuro, in Cammarata, in the Sicilian province of Agrigento, where he still works when he’s not travelling.

Later, he underwent formal pizza-making training. In 1998, he won the Sicily’s Acrobatic Pizza championship. By 2001, he was the World Champion. Since then, he has made dozens of appearances in Italian restaurants and pizzerias around the world. Two times Pizza Acrobatics World Champion Chef Pasqualino Barbasso can entertain crowds with his gravity-defying pizza manoeuvres.

The culinary journey Chef Barbasso brings to Sorrento spans continents and prestigious venues, making this five-day engagement a must-attend for Delhi’s connoisseurs.

The menu presented by the chef reads like a tour of Italy’s diverse regions and seasonal treasures. Seafood enthusiasts can savour the King Sea, where premium smoked salmon meets pistachio pesto and parmesan fondue, while the luxurious Bolero showcases Italy’s finest ingredients—creamy burrata, delicate bresaola, and a sophisticated merlot reduction that elevates this pizza to extraordinary heights.

The assortment demonstrates Chef’s versatility and creative vision, from the unexpected Walnut pizza featuring a decadent combination of walnut cream, pungent gorgonzola and fresh rocket leaves, to the bold Calabrese with parmesan cream. For those craving familiar comfort with a gourmet twist, the Old West delivers slow-cooked pulled chicken, caramelised onions, and BBQ sauce, proving that Chef Barbasso’s culinary prowess extends beyond Italian borders while remaining rooted in exceptional technique and quality ingredients.

The dishes will be available on à la carte selections allowing guests to fully appreciate the breadth of his culinary vision. Whether opting for an intimate lunch or a celebratory dinner, patrons will witness first-hand masterful techniques that have made Chef Barbasso a global culinary ambassador.

Esri India & IITTNiF Expand Geospatial Leadership with IIT Tirupati Center Launch

18th March 2025, Tirupati: A Center of Competence was officially inaugurated by Chief Guest Prof. Abhay Karandikar, DST Secretary, Prof. K. N. Satyanarayana, Director, IIT Tirupati, and Mr. Agendra Kumar, Managing Director, Esri India at IIT Tirupati on 17th March 2025. Esri India and IIT Tirupati Navavishkar I-Hub Foundation (IITTNiF) had earlier signed a Memorandum of Understanding (MoU) to establish the Center of Competence (CoC) to drive geospatial education, research, and industry applications, reinforcing India’s position as a global leader in GIS innovation.

The CoC will provide students, researchers, and startups access to advanced GIS tools, training modules, and real-world applications. This collaboration is expected to foster breakthrough developments in land management, urban planning, transportation, and drone-based geospatial analytics.

 Prof. Abhay KarandikarDST Secretary, said at the occasion, “Strengthening the collaboration between academia and industry is essential for building a skilled geospatial workforce in the country. Initiatives like the Center of Competence at IIT Tirupati can not only equip the students with the right skillsets for better job opportunities but also help them gain spatial intelligence and develop solutions that can solve the challenges of the country.”

Prof. K. N. Satyanarayana, Director, IIT Tirupati, said, “We are excited to collaborate with Esri India to establish a Center of Competence at IIT Tirupati. This collaboration will empower students, startups, and professionals with access to state-of-the-art geospatial technologies, fostering innovation and addressing real-world challenges. Through tailored training and strong industry-academia connections, we aim to cultivate a skilled generation of geospatial experts ready to drive technological and economic progress.”

Agendra Kumar, Managing Director, Esri India, said“Our partnership with IIT Tirupati through the Center of Competence is a key step in developing the next generation of geospatial professionals. With the rise of geospatial technologies, including satellite and drone data, AI/ML integration, and advanced analytics, this initiative will equip students and professionals with cutting-edge GIS skills. These capabilities will drive innovation across industries, offering vast career opportunities. This collaboration reflects our commitment to building a skilled geospatial workforce for the future.”

Paisabazaar Welcomes PBMoney, Aiming to Enhance Financial Awareness and Stability

Hyderabad, March 18, 2025: Paisabazaar, India’s leading marketplace for consumer credit and free credit score platform, today announced the launch of PBMoney – a personal finance management platform designed to provide consumers with holistic insights and advise, to help them build stronger financial health.

Paisabazaar, through PBMoney, aims to deepen engagement with its large and diverse consumer base by offering a unified financial experience. PBMoney is built on the Account Aggregator framework, along with other data integrations, offering consumers a comprehensive view of their entire financial life. The platform consolidates financial accounts—including bank accounts, mutual fund portfolios, and stocks—into a single dashboard. In the coming months, PBMoney will also integrate data on insurance coverage and GST filings, providing consumers a complete understanding of their financial standing.

This industry-first initiative will provide personalised, actionable insights to help consumers track income and expenses, monitor investments, and assess insurance coverage—empowering them to make informed financial decisions. Built on a technology-first approach, PBMoney delivers a seamless and intuitive experience to enhance financial awareness and wellness.

Radhika Binani, Chief Product Officer, Paisabazaar, said, “As a consumer credit platform, we have helped millions make informed credit decisions over the past decade, earning deep consumer trust. With PBMoney, we are extending this ethos beyond credit to empower consumers with holistic financial wellness. PBMoney will provide a seamless, unified and holisticfinancial management experience—empowering consumers to take control of their financial future with confidence.”

Along with seamlessly tracking income and expenses and providing actionable insights to manage their financial lives more efficiently, PB would deliver a comprehensive view of mutual fund and stock investments, offering key insights into portfolio performance and composition.

PBMoney’s investment advisory services would offer personalised recommendations powered by advanced algorithms and data analytics. The platform will analyse each individual’s profile and risk appetite in real-time, offering tailored investment strategies, including portfolio rebalancing to help consumers maintain their desired asset allocation over time and keep their investments aligned with their financial goals and risk profiles.

PBMoney’s advisory services are independent of executionand transactions. Consumers are free to implement the advice on a platform of their choice, ensuring greater transparency and keeping consumer interests at the core. The digital-only model also eliminates the complexities and friction often associated with traditional advisory services, providing instant access to personalised insights anytime, anywhere.

In the coming months, PBMoney would continue to evolve, keeping consumer needs at the centre and expanding insights into all key financial aspects including adequate insurance coverage, emergency corpus planning, and more.

Sammyukk Launches Timeless Summer 2025 Collection

Sammyukk is pleased to introduce the release of its much-awaited Summer 2025 Collection, Effortless Style for Modern Men & Women. Sammyukk has wonderfully merged traditional art and historical inspiration this season to present a sophisticated collection that is appropriate for modern people. Inspired by the Art Nouveau period, Renaissance paintings, Egyptian pharaohs, and the mythological Tudor Rose, the collection presents a contemporary take on the ancient styles, adding sophistication to a new light.

The range holds a series of unique pieces, each of artistic and cultural value. The Renaissance Crown Embroidered Pleated Shirt, drawing inspiration from Renaissance Roman and Greek art, unites the luxury of traditional design with modern-day sophistication. The Pleated Collar Embroidered Slim-Fit Shirt, drawing inspiration from the grandeur of ancient Egyptian Pharaohs, offers a clean, fitted look with intricate embroidery that expresses both power and elegance.

A tribute to Cleopatra and the heritage of the Kingdom of Egypt, Sammyukk’s Renaissance Crown Embroidered Pleated Shirt and Pleated Collar Embroidered Shirt both showcase delicate details that remind one of the regal beauty of this ancient queen. These items, with their rich pleats and meticulous embroidery, embody the strength and beauty of Egypt’s most renowned majesty.

The best work in the collection is the Tudor Rose-styled Pleated Floral 3D Embroidered Shirt, England’s traditional floral heraldic symbol. It represents strength and unity, wonderfully embroidered with 3D flower designs in an awe-inspiring depiction, infusing depth and dimension into the line. In the same manner, the Floral Vine 3D Embroidered Short Dress honors the beauty of Renaissance flower designs, transposing the elegance of days past into modern style with gorgeous floral vine embroidery adding crisp, feminine flair.

Ms.Samiha Jha, Director and Founder of Sammyukk says “Fashion is a continuously changing art of expression, and our Summer 2025 Collection embodies the essence of ageless artistry, We aimed at designing pieces that are beyond time, fusing history and current style to give something truly extraordinary and special for our clients.”

Sammyukk Summer Collection 2025 is for the person who appreciates the mixing of historical artwork and modern fashion. With clothes that have luxurious details, high-quality craftsmanship, and traditional design motifs, this collection gives a relaxed style for males and females.

We as a brand, are all about exclusivity and individuality, rather than investing in mass production, we produce limited inventory that embodies fearless and bold fashion statements. We appreciate customers who take on edgy fashion styles to heart and personalize them. Our goal is to serve those who do not blend in and be their authentic selves.

Khushi Kapoor & Priyanka Bose Take Center Stage on IMDb’s Weekly Celebrity Chart

March 18,2025:IMDb’s Popular Indian Celebrities list for this week is primarily dominated by actors who have had recent releases. Khushi Kapoor secures the top position as Nadaaniyan continues to trend while her co-star and debutant Ibrahim Ali Khan is in 6th spot. Priyanka Bose is ranked 2nd after the release of the latest season of the renowned fantasy drama series The Wheel Of Time.

Meanwhile, Alia Bhatt is ranked 3rd, and Aishwarya Rai Bachchan is in 4th position. Shalini Pandey continues to trend in 5th position with the release of Dabba Cartel. Sadia Khateeb is in 9th spot after her film The Diplomat recently released in cinemas while Shivani Raghuvanshi is in 10th position after the release of her web series Dupahiya.

The Popular Indian Celebrities feature, available exclusively on the IMDb app for Android and iOS, highlights the top trending Indian entertainers and filmmakers each week. This is based on more than 200 million monthly visits to IMDb worldwide. Entertainment fans can see who is trending every week, follow their favorite entertainers, and discover new breakout talent.

India’s Solar Sector Hits 60 GW with Domestic Manufacturing Rubix Data

Mumbai, March 18, 2025: Rubix Data Sciences, a leader in risk management and monitoring, has released an insightful sectoral report on India’s solar energy landscape, highlighting the country’s remarkable progress in renewable energy. As India aims to achieve its ambitious goal of 500 GW of clean energy capacity by 2030, the report provides an in-depth analysis of key growth drivers, policy initiatives, and market dynamics shaping the nation’s solar sector.

India’s solar sector is expanding rapidly, having surpassed the 100 GW installed capacity milestone – an achievement that places it among the world’s top solar energy producers. Over the past decade, solar capacity has grown at an impressive 38% compound annual growth rate (CAGR), now accounting for over 60% of the country’s total renewable energy portfolio. In FY2024 alone, India added a record 24.5 GW of solar capacity, more than double the previous year’s installations. The report also highlights a shift toward self-reliance, with solar module imports from China declining from over 90% in FY2022 to 65% in FY2024, while exports surged 23-fold, while exports surged 23-fold touching nearly USD 2 billion in FY2024. These developments underscore India’s growing influence in the global renewable energy sector.

Commenting on the findings, Mohan Ramaswamy, Co-Founder and CEO of Rubix Data Sciences, said, “India’s progress in solar energy is remarkable, as we continue to grow rapidly and expand our capabilities. By focusing on local manufacturing and reducing dependence on imports, we are paving the way for a cleaner, more sustainable future. The opportunities ahead are immense, and we are committed to driving innovation in this exciting sector. The pace and presence of the industry is irrefutable, and with relentless efforts, India is already on its way to becoming a global clean energy leader.”

As India continues to expand its renewable energy capacity, the outlook for the solar sector remains strong. With increasing government support, foreign investments, and technological advancements, the country is well on track to achieving its ambitious clean energy targets. Rubix Data Sciences remains committed to delivering valuable industry insights, helping businesses and policymakers make informed decisions in the renewable energy space.

Cisco Paves the Way for the Future with Agentic AI Collaboration

ORLANDO, Fla., March 18, 2025 — At Enterprise Connect, Cisco (NASDAQ: CSCO) will unveil its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Cisco is driving toward a future where AI anticipates customer and employee needs, addresses challenges, fulfils intent and further enhances productivity for all. New agentic AI innovations include the general availability of the Webex AI Agent for enhanced customer experience. Additional solutions announced across Collaboration Devices and the Webex Suite include new workflows in AI Assistant for Webex Suite to streamline employee experiences, Webex Calling Customer Assist, and AirPlay on Cisco Devices for Microsoft Teams Rooms.

“Enterprises are starting to realize the potential of agentic AI. It is reinventing what it means for people and technology to work together across the physical and digital worlds,” said Jeetu Patel, Executive Vice President and Chief Product Officer, Cisco. “Our customers love how Webex AI is built seamlessly into the way you work. Working alongside employees increasing efficiency, improving employee sentiment and enhancing overall customer experiences.”

Creating Customer Experience Centers with AI  

Traditional contact centers, primarily reactive in addressing customer inquiries, are evolving into experience centers where every interaction is an opportunity to provide exceptional interactions with customers. Webex is making this possible with the Webex Customer Experience portfolio with tools like AI Agent and AI Assistant for Contact Center that seamlessly answer customers’ questions and integrate with back-office systems for automated intent fulfillment. New AI solutions include:

  • Webex AI Agent: With general availability planned for March 31, 2025, the Webex AI Agent is a 24/7, self-service solution with natural, human-like interactions. It works alongside human agents to answer routine and high-volume customer questions and executes actions to fulfil customer requests, while eliminating the need for queues or wait times. It integrates out of the box with Webex Contact Center and combines natural sounding conversational intelligence with real-time automation for customers to resolve issues and queries as if they were speaking or messaging with a human.
  • Cisco AI Assistant for Webex Contact Center: To improve agent and customer service experiences, the generally available Cisco AI Assistant for Webex Contact Center has new features planned for Q2 2025, including suggested responses and real-time transcription for agents. These will join previously available features including context transfer summaries, dropped call summaries, Agent Wellbeing, topic analytics and automatic customer satisfaction scores (Auto CSAT).

Delivering AI-Powered Employee Experiences for End Users and IT 

In today’s digital era, employees expect intelligent and efficient collaboration experiences. AI-powered solutions deliver seamless collaboration and bolster productivity for every employee, from the end users who depend on our products daily to the IT professionals who ensure smooth operations. Employees can use some of these tools as they become available later this year to increase their productivity with workflow automation that streamlines routine tasks, easily customize and manage AI capabilities and insights, and more, including:

  • Workflow Automation in Cisco AI Assistant for Webex: This capability in the Cisco AI Assistant for Webex Suite intends to streamline processes and save time by working across enterprise apps like Salesforce, ServiceNow, and Jira. This enables users to more efficiently complete tasks and automatically share meeting summaries across enterprise apps.
  • AI Capabilities in Webex Control Hub: The platform will allow IT admins to easily access, search and manage all AI ecosystems in one place, and to customize them to match their organization’s needs. They will also be able to view analytics on AI usage, trends, and employee adoption metrics within Webex Control Hub.

Any employee can be empowered to assist customers with this Webex Calling solution:

  • Webex Calling Customer Assist: This reimagined calling solution aims to empower any employee to assist customers with an AI-powered, modern experience in the Webex app on their desktop or mobile phone. With Customer Assist, local and regional branches including retail stores, bank branches, pharmacies and healthcare clinics can quickly provide great customer experiences, resolve issues and build strong relationships. With the addition of new features available later this year, it intends to provide efficient call routing, AI assistance for agents and supervisors and powerful analytics—all in an easy-to-deploy, cost-effective Webex Calling offering.

The Webex ecosystem delivers a seamless integration of AI-driven innovations and collaboration tools, enhancing user experiences with secure, flexible, and rich interactions across workspaces:

  • Apple AirPlay on Cisco Devices will be available soon for Microsoft Teams Rooms, enabling instant wireless content sharing from iPhone, iPad or Mac to Cisco Devices.
  • Now generally available, Cisco Spatial Meetings allows users to turn any space equipped with a Cisco Room Bar Pro into an immersive studio with Webex for Apple Vision Pro.
  • With connectors across many enterprise apps such as Outlook, Salesforce, and ServiceNow—made possible with Glean—users can enhance discussions, search Webex, and speed up decision-making with knowledge graphs and connectors.
  • Native Epic integration for Webex Contact Center, expected to be in beta this month, will enable contact center agents to access patient information more easily as they manage interactions within the popular electronic health record (EHR) software.