India, March 19, 2025: Kapture CX, a leading Gen AI powered customer experience platform, announces the appointment of Alok Agrawal as its new Head of Account Growth. With a strong background in enterprise product sales and a track record of driving revenue growth, Alok brings a wealth of experience to further strengthen Kapture CX’s commitment to delivering exceptional customer engagement solutions.

Alok, an alumnus of the Indian Institute of Management (IIM) Calcutta and the National Institute of Technology (NIT) Tiruchirappalli, joins Kapture CX following his tenure at Razorpay, where he played a key role in leading strategic product sales and driving revenue for enterprise merchants in the online payments space. He was instrumental in scaling business initiatives, launching industry-first solutions, and optimizing product adoption. Prior to Razorpay, he held leadership positions at Paytm, overseeing product sales for enterprise solutions, driving go-to-market strategies, and managing key stakeholder relationships. His experience spans diverse sectors, including fintech, retail, and manufacturing, where he has consistently delivered impactful business results.

In his new role, Alok will spearhead Kapture CX’s Strategic account growth initiatives, focusing on enhancing client engagement, and ensuring seamless integration of the company’s AI-driven customer experience solutions. His strategic vision and deep understanding of enterprise needs are set to bolster Kapture CX’s growth trajectory and reinforce its position as a leader in the customer experience domain.

Welcoming Alok to the team, Sheshgiri Kamath, CEO & Co-founder of Kapture CX, said, “Alok’s appointment comes at an important phase for Kapture CX as we continue to scale and innovate in the customer experience space. His extensive experience in enterprise product sales and revenue expansion will play a crucial role in strengthening our client relationships and ensuring seamless customer journeys.”

Expressing his enthusiasm about joining Kapture CX, Alok Agrawal stated, “Customers are at the core of every successful business, and I’m excited to contribute to Kapture CX’s mission of enhancing customer experience with smart, seamless solutions. I’m looking forward to working with this energetic team to improve customer interactions and expand into new and existing markets. While we are a young team, the enthusiasm here is infectious, and I’m eager to see what we can accomplish together.”

Kapture CX remains committed to revolutionizing customer interactions through AI-powered automation and personalized engagement. With Alok’s leadership, the company aims to strengthen its customer relationships and further enhance its suite of innovative solutions.