India, 23rd June 2025: As India’s retail market surges toward $1.3 trillion, brands face a critical challenge, hiring quality frontline talent at scale. To address this, Channelplay which manages recruitment for market leaders including Apple, Microsoft, and Nykaa, has introduced an AI-driven solution that is reshaping the retail talent landscape.

In an economy where 10 million entry-level retail and sales positions need to be filled annually, Channelplay’s AI-powered system is processing over 25,000 applications monthly with 80% accuracy in candidate-job matching—numbers that were previously unimaginable in India’s fragmented hiring landscape.

“We’re not experimenting with AI, we’re operationalizing it,” said Sundeep Holani, Co- Founder and Co- CEO of Channelplay. “Our goal is simple: to make hiring faster, more accurate, and more candidate-friendly, at scale.”

Channelplay’s GenAI recruitment engine addresses critical bottlenecks across a five-step hiring flow: — from sourcing to screening to final selection.

Smart Job Prioritization: An AI-driven ranking model helps recruiters focus only on roles where the candidate pipeline needs attention, optimizing human effort and reducing wasted bandwidth.

Hyper-Relevant Candidate Matching: The system pairs candidates with opportunities based on their skill rating, salary expectations, and location preferences, resulting in 2.5x higher job application-to-selection ratios compared to traditional sourcing methods.

AI-Powered Screening: Dynamically generated screening questions enable recruiters to assess candidates in under two minutes, with AI determining job fit based on responses and historical data.

Intelligent Reassignment: Candidates not selected for one role are automatically matched to the next best-fit position, ensuring maximum placement efficiency while reducing third-party job portal costs.

Channelplay Jobs App: The company’s dedicated mobile application serves as the central hub where AI-curated job opportunities are presented to candidates based on their profiles. The app eliminates the traditional job search frustration by showing only highly relevant positions that match the applicant’s skills, location, and salary expectations.

“We’re not using AI to replace humans, but to amplify decision-making across the funnel,” adds Gaurav Arora as Senior Product Manager. “This is about building a recruitment system where the right person always finds the right job — faster, fairer, and smarter.”

With its foundational AI systems already in place, Channelplay is now focusing on the next phase of its evolution by building tools that further redefine the hiring experience. These include WhatsApp‑based AI voice screening bots, predictive demand models that help clients open the right roles at the right time, and AI‑driven upskilling recommendations tailored to candidates who weren’t selected, ensuring every interaction adds long‑term value to both talent and employers.

Channelplay aims to have 80% of its hiring workflow augmented by AI by the end of 2025, delivering unmatched speed and precision while preserving the human touch where it matters most.